Avaya 132-S-712-2 인증시험

ITExamDump 의 Avaya인증 132-S-712-2덤프는 PDF버전과 소프트웨어버전 두가지 버전으로 되어있는데 소프트웨어버전은 시뮬레이션버전입니다. 소프트웨어버전의 문제를 푸는 과정은 시험현장을 연상케하여 시험환경에 먼저 적응하여 실제시험에서 높은 점수를 받도록 도와드릴수 있습니다.

ITExamDump 에서 제공해드리는 Avaya인증132-S-712-2시험덤프자료를 구입하시면 퍼펙트한 구매후 서비스를 약속드립니다. ITExamDump에서 제공해드리는 덤프는 IT업계 유명인사들이 자신들의 노하우와 경험을 토대로 하여 실제 출제되는 시험문제를 연구하여 제작한 최고품질의 덤프자료입니다. Avaya인증132-S-712-2시험은ITExamDump 표Avaya인증132-S-712-2덤프자료로 시험준비를 하시면 시험패스는 아주 간단하게 할수 있습니다. 구매하기전 PDF버전 무료샘플을 다운받아 공부하세요.

ITExamDump는 여러분의 요구를 만족시켜드리는 사이트입니다. 많은 분들이 우리사이트의 it인증덤프를 사용함으로 관련it시험을 안전하게 패스를 하였습니다. 이니 우리 ITExamDump사이트의 단골이 되었죠. ITExamDump에서는 최신의Avaya 132-S-712-2자료를 제공하며 여러분의Avaya 132-S-712-2인증시험에 많은 도움이 될 것입니다.

시험 번호/코드: 132-S-712-2
시험 이름: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 62 문항
업데이트: 2014-02-27

많은 시간과 돈이 필요 없습니다. 30분이란 특별학습가이드로 여러분은Avaya 132-S-712-2인증시험을 한번에 통과할 수 있습니다, ITExamDump에서Avaya 132-S-712-2시험자료의 문제와 답이 실제시험의 문제와 답과 아주 비슷한 덤프만 제공합니다.

132-S-712-2 덤프무료샘플다운로드하기: http://www.itexamdump.com/132-S-712-2.html

NO.1 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio?
(Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya최신덤프   132-S-712-2   132-S-712-2최신덤프

NO.2 You are using the Avaya Solution Designer. What is the correct input on the ACD line
on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent
Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya자격증   132-S-712-2   132-S-712-2   132-S-712-2자료

NO.3 Which feature meets the needs of customers who want to run jobs that play messages
to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya   132-S-712-2   132-S-712-2   132-S-712-2   132-S-712-2

NO.4 Your customer has difficulty sorting through their current system's reports to give
supervisors
information that pertains only to their particular group. Which feature should in Avaya
Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.HierarchyManager
Answer:D

Avaya pdf   132-S-712-2자료   132-S-712-2 pdf   132-S-712-2 pdf

NO.5 Your customer has a group of agents that handle clerical and other duties and who
handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because
calls are
queueing or being abandoned. However, the response is often too late to be of much help
and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's
needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya   132-S-712-2자격증   132-S-712-2   132-S-712-2 dumps   132-S-712-2

NO.6 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor
software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya   132-S-712-2 pdf   132-S-712-2자격증

NO.7 The Avaya Proactive Contact access server provides which two functions within the
system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya인증   132-S-712-2   132-S-712-2   132-S-712-2

NO.8 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the
customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent
releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when
the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and
the agent
records it and ends when the agent releases the record
Answer:B

Avaya   132-S-712-2   132-S-712-2

NO.9 Your customer runs a collections call center. When an inbound call comes in, your
customer wants be
able to keep the customer from being called back on the outbound jobs if payment was
received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the
agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya dump   132-S-712-2   132-S-712-2자격증   132-S-712-2최신덤프   132-S-712-2 dump

NO.10 When using the Avaya Solution Designer tool, the License Quantity for Agent
Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712-2   132-S-712-2   132-S-712-2덤프   132-S-712-2 pdf

ITexamdump의 00M-663덤프의 VCE테스트프로그램과 312-50v8덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 000-596시험에 대비한 고품질 덤프와 C_TSCM52_64시험 최신버전덤프를 제공해드립니다. 최고품질 850-001시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.

시험자료링크: http://www.itexamdump.com/132-S-712-2.html