IBM인증 000-G01시험을 패스해서 자격증을 취득하려고 하는데 시험비며 학원비며 공부자료비며 비용이 만만치 않다구요? 제일 저렴한 가격으로 제일 효과좋은ITExamDump 의 IBM인증 000-G01덤프를 알고 계시는지요? ITExamDump 의 IBM인증 000-G01덤프는 최신 시험문제에 근거하여 만들어진 시험준비공부가이드로서 학원공부 필요없이 덤프공부만으로도 시험을 한방에 패스할수 있습니다. 덤프를 구매하신분은 철저한 구매후 서비스도 받을수 있습니다.
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다른 사이트에서도IBM 000-G01인증시험관련 자료를 보셨다고 믿습니다.하지만 우리 ITExamDump의 자료는 차원이 다른 완벽한 자료입니다.100%통과 율은 물론ITExamDump을 선택으로 여러분의 직장생활에 더 낳은 개변을 가져다 드리며 ,또한ITExamDump를 선택으로 여러분은 이미 충분한 시험준비를 하였습니다.우리는 여러분이 한번에 통과하게 도와주고 또 일년무료 업데이트서비스도 드립니다.
한번에IBM인증000-G01시험을 패스하고 싶으시다면 완전 페펙트한 준비가 필요합니다. 완벽한 관연 지식터득은 물론입니다. 우리ITExamDump의 자료들은 여러분의 이런 시험준비에 많은 도움이 될 것입니다.
시험 번호/코드: 000-G01
시험 이름: IBM (IBM EMEA Maintenance and Technical Support Mastery Test v1)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 140 문항
업데이트: 2013-12-22
ITExamDump에서는 시장에서 가장 최신버전이자 적중율이 가장 높은 IBM인증 000-G01덤프를 제공해드립니다. IBM인증 000-G01덤프는 IT업종에 몇십년간 종사한 IT전문가가 실제 시험문제를 연구하여 제작한 고품질 공부자료로서 시험패스율이 장난 아닙니다. 덤프를 구매하여 시험에서 불합격성적표를 받으시면 덤프비용 전액을 환불해드립니다.
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NO.1 What is the single most important differentiator of the IBM SWMA?
A. The price is very low
B. It covers all software on System x
C. It is Software Support for non-IBM products only
D. It is a bundled offering for Support and Subscription of IBM Software Products
Answer: D
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NO.2 What does the abbreviation SWMA stand for?
A. It stands for Software Marketing
B. It means Software Maintenance
C. It is the acronym for Skills With Most Acceptance
D. It stands for Swap Mail
Answer: B
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NO.3 What is the objective of the Confirm phase (ERIC Questioning Framework)?
A. Leave the specifics of the next call open to have room to add other products
B. Find out if any areas of disagreement exist
C. Explore and reflect on potential MTS solutions
D. Confirm you priorities
Answer: B
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NO.4 What do you want from call preparation?
A. Identify the desired outcomes for the call
B. Identify next steps
C. Identify how to handle difficult areas
D. All of the above
Answer: D
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NO.5 What is a CRU?
A. A part that is designed to be safe and simple to replace
B. Circuit Resistor Union
C. Customer Replaceable Unit
D. A and C
Answer: D
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NO.6 What two Premium Maintenance Services offerings are offered ideally on top of a Base Maintenance
Support?
A. SupportLine and Microcode Support
B. ServicePac and Harddrive Retention
C. Software Support Extension and SupportLine
D. Service Upgrade and Committed Services
Answer: D
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NO.7 What does the abbreviation "ERIC" stand for?
A. Error Recovery Interface Coupler
B. Empathy, Read between the lines, Intelligent Questioning, Control
C. Emotion, Refine, Integrate, Collaborate
D. Explore, Refine, Influence and Confirm
Answer: D
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NO.8 What are potential proof points for MTS services and references you can use?
A. Describe your proof points and references in general terms
B. General industry stories
C. Understand what is relevant to your client and describe your proof points and references in those terms
D. MTS Product Information - General information on service delivery issues
Answer: C
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NO.9 The prerequisite for every sale is?
A. The customer must have a business need for the service
B. The customer must know that they have that need
C. The customer must feel that addressing that need is a priority
D. All of the above
Answer: D
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NO.10 What is the objective of the Explore phase (ERIC Questioning Framework)?
A. Understand the priorities of the client
B. Understand the linkage between the IT and the business
C. Uncover and expand topics of interest
D. All of the above
Answer: D
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NO.11 What are the factors to calculate the benefit of a reduced outage duration?
A. "Monthly value of a project", "Hourly resource cost", "Number of outages impacted"
B. "Hourly Outage Cost", "Reduced Outage Time", "Number of outages impacted"
C. "Hourly Outage Cost", "Reduced Outage Time", "Monthly value of a project"
D. "Hourly resource cost", "Reduced Outage Time", "Number of outages impacted"
Answer: B
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NO.12 How does MTS deliver its value in reducing the outage duration?
A. Highly trained hardware service reps (SSRs) to handle the client's call
B. Dedicated team of professionals who know the client's environment
C. Experience in managing complex problems - particularly multi vendor
D. All of the above
Answer: D
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NO.13 What are the factors used in the algorithm to calculate the benefit of reduced problem-handling
resources?
A. "Amount of resource reallocated to strategic project", "Hourly resource cost"
B. "Monthly value of a project", "Hourly resource cost"
C. "Monthly value of a project", "Hourly Outage Cost"
D. "Hourly Outage Cost", "Amount of resource reallocated to strategic project"
Answer: A
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NO.14 What distinguishes ServicePac Essentials from other ServicePac's?
A. Support for multiple machines is combined in ServicePac Essentials and Virtualized Essentials
B. ServicePac Essentials combine several service offerings into one ServicePac
C. In addition to maintenance ServicePac Essentials commit IBM to perform a service within a given time
D. They offer only essential Maintenance, nothing else
Answer: B
IBM기출문제 000-G01 000-G01자료
NO.15 How does MTS deliver its value in Outage Prevention?
A. Proactive hardware services, "client-advocate" services, Harddrive Retention
B. Proactive hardware services, "client-advocate" services, access to information across multiple vendors
C. Proactive hardware services, ServicePac services, access to information across multiple vendors
D. Hardware Service Upgrade, "client-advocate" services, access to information across multiple vendors
Answer: B
IBM자료 000-G01인증 000-G01인증
NO.16 Where is ETS positioned within the MTS offering portfolio?
A. Base Warranty
B. Base Maintenance
C. IBM Committed Services
D. IBM Business Critical Services
Answer: D
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NO.17 What defines Client Value.?
A. Superior Service
B. Server downtime
C. Business Value, Cost and a client's beliefs and assumptions
D. IBM MTS's unique services, features, and functions
Answer: C
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NO.18 What are some of the highlights of the IBM MTSS solution?
A. Alleviates the management burden on IT and is helping to free up resources for more strategic tasks
B. IBM provides inventory, reporting and invoice management
C. Provides a comprehensive IT management solution for the client's whole IT infrastructure
D. All of the above
Answer: D
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NO.19 What are the rules for good questioning?
A. Give the customer a lecture about the benefits of MTS
B. Roll multiple questions into one long, rambling question
C. Do not ask reconfirming and clarification questions
D. Keep your questions short and simple
Answer: D
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NO.20 Which of the answer(s) is(are) among the ETS Service Elements?
A. Remote Account Advocate Team, Review Calls
B. Performance tuning Service
C. Microcode change offering, Onsite Account Advocate (option)
D. Critical Situation management, Fix-time commitment for Software problems
Answer: A
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